Refund policy

What is Franco's Liquor Store's policy on returning products?

You can return any product purchased at Franco's Liquor Store with a valid receipt or gift receipt to any Franco's Liquor Store, provided the following conditions are met:

• It must be no more than 60 days since the date of purchase.
• The product must be in saleable condition (see definition below)
• Refunds will be processed using the original method of payment; returns made with gift receipts will be processed on a gift card.

What is saleable condition?

A product is considered in saleable condition if it:

• Is unopened with caps, seals, labels, and original packaging intact and with no visible tampering.
• Is in its original condition.
• Is in its original selling unit (e.g., full case).
• Shows no evidence of deterioration with age.

How many products can I return at any given time?

There is no limit to the number or value of products returned at any given time. However, if the value of the product(s) returned is equal to or exceeds $2,500 excluding tax, the return is subject to a 10% restocking fee.

Can I return gift cards?

Gift cards cannot be returned.